Accessibility Statement

Key Smith is committed to making www.keysmithlocks.co.uk (the “Website”) accessible to as many people as possible, including disabled people. This statement explains how accessible the Website is, what we are doing to improve it, and how to contact us if you have a problem.

1. Our commitment

We aim to meet level AA of the Web Content Accessibility Guidelines (WCAG) 2.2. We also make reasonable adjustments to our services for disabled people, as the Equality Act 2010 requires.

2. How accessible this website is

We aim to make the Website:

  • usable with a keyboard alone, without a mouse;

  • compatible with screen readers and other assistive technology;

  • readable when text is enlarged up to 200% without losing content;

  • clear in layout, with descriptive headings, links and form labels;

  • easy to read, with good colour contrast and text descriptions for meaningful images.

We have not yet fully tested the Website against WCAG 2.2.

3. Known issues

We are not currently aware of any accessibility problems with the Website.

4. Other ways to use our services

You do not need to use the Website to contact us or to book. You can call us on +44 7443 180301 or email tim@keysmithlocks.co.uk If you need information in a different format, such as large print, plain text or read aloud, tell us and we will do our best to provide it. If you need us to make an adjustment to the way we carry out work at your property, let us know when you book.

5. Feedback and contact

If you find an accessibility problem that is not listed here, or you need help with any part of the Website, please contact us:

  • Email: tim@keysmithlocks.co.uk

  • Telephone: +44 7443 180301

  • Post: 75 Christchurch Road, Tulse Hill, London, SW2 3DH

We aim to reply within [5] working days.

6. If you are not happy with our response

If you contact us and are not happy with our response, you can contact the Equality Advisory and Support Service (EASS): equalityadvisoryservice.com, telephone 0808 800 0082. The EASS advises and supports people on equality and human rights issues.

7. Technical information

This Website is built using Squarespace and relies on HTML, CSS and JavaScript to work. We test with Google Chrome on windows desktop and Android.

8. How we prepared this statement

This statement was prepared on 19/10/2026. It is based on a self-assessment carried out by Key Smith. We will review it at least once a year, and whenever we make significant changes to the Website.

9. Making your device easier to use

If you find it hard to use websites, AbilityNet’s “My Computer My Way” guides explain how to adjust text size, colours and other settings on your device and browser.