These Terms and Conditions ("Terms") apply to all locksmith services provided by Key Smith to the client ("Client") within the United Kingdom, and should be read together with the Key Smith Client Liability Waiver.
By requesting, authorising, or permitting Key Smith to perform any work, service, or entry, the Client agrees to be bound by these Terms.
Business details: Key Smith, sole trader. Phone: 07443180301 Email: tim@keysmithlocks.co.uk
Insurance: Key Smith holds public liability and professional indemnity insurance.
1. Services and Quotations
Key Smith will give the Client a price or quotation before work begins. The quotation price is based on the information the Client provides about the job, prior to arrival of Key Smith.
If the job turns out to need more work, different parts, or a different approach, Key Smith will discuss this with the Client and agree to any change in price with the Client, before continuing.
Key Smith may decline any job that is outside its services, conflicts with its insurance cover, is unsafe, or appears unlawful.
2. Access, Safety and Working on Your Property
Key Smith will wear work shoes at all times, this includes when working inside a property.
The Client agrees to provide safe and clear access to the lock, door, or area being worked on, and to
The Client agrees to keep children away from the area of work and to secure any pets.
An adult (18 or over) who is authorised to approve the work must be present for the duration of the job.
Key Smith may stop work and leave if there is a risk to personal safety, or if the Client or anyone present behaves in a threatening or abusive manner. Key Smith may also stop work and leave if the Client or anyone present interrupts or attempts to expedite the work being carried out, compromising standard installation/safety protocols. The Client remains liable for the time and costs incurred up to that point.
3. Results, Time Taken and Arrival Times
Results, and the time taken to achieve them, may vary depending on the type, age and condition of the lock or hardware and the circumstances of the job.
Any time estimate or arrival time given is a guide only and not a guarantee. Key Smith is not liable for delays caused by traffic, weather, earlier jobs overrunning or any other unforeseen circumstances.
If a job cannot be completed because of the condition of the lock, the Client’s lack of access, or the Client’s lack of authority, Key Smith may charge for the visit and the work carried out.
4. Payment Terms and Charges
All call-out fees, labour charges, parts costs, and applicable taxes are payable immediately upon the completion of work unless prior written arrangements have been established.
Work carried out beyond the normal working hours of 9AM - 5PM (Mon-Fri) may be charged at a higher rate. Key Smith will tell the Client the price before work begins.
Accepted payment methods will be confirmed at the time of booking.
Failure to settle accounts upon completion may result in the filing of statutory interest and recovery costs under UK late payment legislation.
5. Parts and Materials
Parts and materials supplied by Key Smith remain the property of Key Smith until payment has been made in full.
Where a manufacturer’s warranty applies to a part supplied, the Client may claim under that warranty. Key Smith will provide the details of the part on request.
Old or removed parts will be disposed of unless the Client asks to keep them before work begins.
6. Cancellations
Any cancellation made within 24 hours of the booked appointment will be charged for.
Where the law gives the Client a right to cancel a booking made away from Key Smith’s premises or at a distance, and the Client asks Key Smith to start work within the cancellation period, the Client agrees to pay for the work carried out up to the point of cancellation.
7. Disputes
Any dispute relating to the work carried out or the charges made must be raised with Key Smith before Key Smith leaves the property/worksite/Client.
8. Data Protection and Retention
Key Smith is committed to protecting your personal data in accordance with the UK GDPR and Data Protection Act 2018.
Data Collected: Key Smith collects only necessary information (such as your name, contact number, service address, job details, and photographs of the lock or door) required to fulfil the requested locksmith services and process payments.
Retention Period: Client data and job records will be securely retained for a period of 24 months following the completion of the service, after which paper records are securely shredded and digital records are permanently deleted, unless a longer retention period is required for tax, legal, or warranty purposes.
Privacy: Key Smith will never sell, lease, or distribute your personal data to third parties for marketing purposes.
Registration: Key Smith is registered with the Information Commissioner’s Office (ICO) as a data controller. ICO registration number: ZA412161.
Your Rights: You may ask Key Smith to see, correct, or delete the personal data held about you, subject to the retention requirements above.
9. Statutory Rights
Nothing in these Terms or in the Client Liability Waiver affects the Client’s statutory rights under UK law.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales (or the applicable jurisdiction within the United Kingdom where services are rendered), and both parties submit to the exclusive jurisdiction of the courts.
11. Acceptance
By authorising the commencement of work verbally or electronically, the Client confirms that they have read, understood, and agreed to these Terms.